Our Services

Classes of Support

01

Specialist Support Coordination

What it is: Intensive, high-level coordination for participants with complex needs, multi-system involvement, or significant risk factors.

What we do:

  • Stabilise supports quickly and coordinate across multiple systems/providers

  • Develop and implement risk, crisis and safety plans

  • Negotiate service solutions when the market is thin or highly specialised

  • Build sustainable routines, backup plans, and exit strategies

You get: Clear coordination notes, a single point of contact, and measurable actions that reduce risk and increase stability.

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02

Level 1 & 2 Support Coordination

Level 1 – Support Connection

  • Light-touch help to understand your plan and priorities

  • Shortlist and connect with suitable providers

  • Get bookings and basic agreements in place

Level 2 – Support Coordination

  • Ongoing plan implementation and troubleshooting

  • Service agreement negotiation and scheduling

  • Budget monitoring, outcome tracking, and regular reviews

  • Change-of-circumstances and plan-review preparation

You get: A practical roadmap, timely referrals, and a coordinator who keeps everyone on the same page.

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03

Psychosocial Recovery Coaching

What it is: Recovery-oriented coaching for people living with psychosocial disability.

How we help:

  • Set meaningful goals, build routines, and manage fluctuations

  • Develop coping strategies, relapse prevention and crisis plans

  • Strengthen natural supports and coordinate with clinical care

  • Support community re-engagement (study, work, volunteering)

You get: A coach who walks beside you—focusing on strengths, choice, and control—to build confidence and independence.

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04

Social Work Services

What it is: Holistic, evidence-based support from qualified social workers.

What we do:

  • Bio-psychosocial assessments and practical care plans

  • Brief counselling and safety planning

  • Advocacy and coordinated referrals (housing, financial, legal, health)

  • Capacity building around relationships, communication and self-advocacy

You get: Compassionate, outcomes-focused support that considers your environment, networks, culture and goals.

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05

Capacity Building Supports

Focus areas:

  • Daily living skills (meal prep, self-management, personal organisation)

  • Money skills (budgeting, bills, banking basics)

  • Travel training (public transport, wayfinding, safety)

  • Communication & digital literacy (forms, email, MyGov/NDIS portals)

  • Tenancy skills and community living

  • Employment readiness (routines, interviews, workplace expectations)

How we deliver: Structured sessions with step-by-step practice, visual aids, graded tasks and clear progress tracking.

You get: Practical skills you can use at home, in the community, and at work—built at your pace.

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06

Mental Health & Advocacy

What we do:

  • Help navigate the mental-health system and know your rights

  • Prepare for plan meetings, gather supporting evidence, and articulate goals

  • Support with reviews, change-of-circumstances requests, and complaints

  • Liaise with providers and services to resolve issues promptly

You get: Calm, informed advocacy so your reasonable and necessary needs are clearly presented and understood.

(We provide general advocacy and referrals to legal services when specialist legal advice is required.)

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07

Community Participation

What it includes:

  • one-and-one and group supports for social, cultural, learning or volunteering activities

  • Activity planning, accessibility checks, and travel arrangements

  • Confidence-building, social skills practice, and friendship pathways

Examples: Joining clubs or courses, arts and sports groups, peer groups, local events, library programs, volunteering trials.

You get: Safer, easier ways to connect with your community—and more opportunities to belong, contribute and enjoy life.

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Assessment & Reporting

Clear, evidence-based documentation helps you access the right supports at the right time. At Professional Support Coordination, we prepare NDIS-ready assessments and reports—written in plain language, mapped to your goals, and aligned with the reasonable & necessary criteria.

NDIS Supporting Documentation

We prepare submission-ready packs for access requests, plan reviews, changes of circumstances, and funding variations. With your consent, we gather clinical/support evidence and translate goals into clear recommendations aligned to reasonable & necessary criteria.

Bio-Psychosocial Assessments

A whole-of-person assessment covering health, mental well-being, social context, strengths, and barriers. We map capacity and risks, set collaborative goals, and provide practical next steps with referral options.

Functional Impact Reports

Concise reports showing how disability affects daily living and participation across self-care, mobility, communication, learning, social interaction, and self-management. Evidence is linked to specific support recommendations—type, hours, intensity, and rationale—in NDIS-friendly language.

Psychosocial Disability Support Letter

Targeted evidence for psychosocial disability, especially where needs fluctuate. We summarise relevant history/presentation, outline functional impacts and safeguarding needs, and recommend recovery-oriented supports to complement clinician letters.

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